Shipping and Refunds Policy

Shipping Policy

We strive to process all orders within 3 to 5 business days (excluding weekends and public holidays) after your order confirmation email is received. Once your order has shipped, you’ll receive a separate notification with tracking details.

  • For calculated shipping rates: Shipping costs will be automatically calculated and shown during checkout.
  • For flat-rate shipping: We offer a simple $10 flat-rate shipping option for orders shipping to the USA or UK.

Shipping Options

Price

2-10 Day Shipping (Order under $100)

$9.99

2-10 Day Shipping (Order over $100)

Free

NOTE: We are not liable for delays caused by shipping carriers.

International Shipping Policy

We aim to process all orders within 2-3 business days, excluding weekends and public holidays. For pre-ordered items, processing will occur within 2-3 business days once the item is back in stock.

 

Once your order is successfully placed, you will receive an email confirmation with the order details. If you don’t see the email, please check your spam folder or contact us for confirmation.

 

If you need assistance with your order, please reach out to us right away. Please note that we cannot make changes to your order after it has been shipped.

Be sure to review your shipping address carefully when placing your order. We are not responsible for undelivered packages due to incorrect address information. If an order is returned because of an address error, we will issue a refund for the original order (excluding shipping fees) and ask that you submit a new order.

Shipping Options

Estimated delivery time

Price

UNITED STATES

2 – 7 Business days

Depends on order value,  weight, and courier company

UNITED KINGDOM

2 – 7 Business days

Depends on order value,  weight, and courier company

EUROPE

2 – 10 Business days

Depends on order value,  weight, and courier company

AUSTRALIA

2 – 21 Business days

Depends on order value,  weight, and courier company

NOTE: Shipping carrier delays are beyond our control, and we are not responsible for any such delays.

Refunds Policy

We accept returns within 7 days of delivery, provided the item is unused and in its original condition. A full refund will be issued, minus the cost of return shipping.

 

If your order arrives damaged, please contact us immediately at support@helloforty.com with your order number and a photo of the damaged item. We’ll review each case individually and work with you to find a satisfactory solution.

 

Once we receive and inspect your return, we will send an email confirming receipt. We’ll also notify you whether your refund has been approved or rejected. If your refund is approved, it will be processed, and a credit will be issued to your original payment method within a certain number of days.

Order Process

01.

Orders are processed within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days after they arrive in stock.

02.

After placing your order, you will receive a confirmation email with the order details. If you don’t receive the email, please check your spam folder or contact us for confirmation.

03.

For any questions or issues regarding your order, please contact us immediately at support@helloforty.com. We cannot make changes to your order once it has shipped.

04.

Please ensure that your shipping address is correct. We are not responsible for non-delivery due to address errors. If your order is returned because of an incorrect address, we will refund the original order (excluding shipping costs) and ask you to submit a new order.
Is it free shipping?

Yes, we offer free shipping for orders over $100. For orders below $100, standard shipping rates apply.
How long does it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the courier service selected:

  • United States Orders: Standard Shipping takes 5-7 business days.
  • United Kingdom Orders:
    • FedEx International Economy: 4-6 business days.
  • Europe: Delivery usually takes 3-10 working days.
  • All Other Locations: DHL International Mail Service Standard takes 14-21 business days.
    • FedEx International Priority: 1-3 business days.

Please note that these timeframes are estimates and may vary depending on the shipping carrier and customs processing.
How will my order be shipped?

Your order will be shipped using one of the following courier services, based on your shipping address:

  • Worldwide: FedEx or DHL
  • United Kingdom: FedEx
  • United States: FedEx or USPS
  • European Union: DHL or FedEx

The courier service will be selected to ensure the most reliable and efficient delivery to your location.
What are your shipping costs?

Shipping costs vary depending on the destination and the selected shipping method. The exact amount will be calculated and displayed at checkout based on your location and preferred delivery speed.
My order has already been shipped but I need to update the address. What should I do?

If you need to update your address, please contact us immediately. Keep in mind that the courier may charge a rerouting fee to process the address change.

Free shipping 
on orders over $100

Fast Delivery, 
Discreet Packaging

One-time payment, 
no auto billing

Free shipping 
on orders over $100

Fast Delivery & 
Discreet Packaging

One-time payment, 
no auto billing

100 Day Money Back Guarantee